Dapper Lighting provides a 100% guarantee against all defects, imperfections, and internal failures on all of our parts. We strive to provide you with top quality products and services while providing outstanding customer support. If for some reason you are unsatisfied or have any questions regarding our procedures or policies, please contact a manager for immediate assistance.
DAPPER LLC WARRANTS TO ITS CUSTOMERS THAT THE COMPANY'S DAPPER LIGHTING BRANDED PRODUCTS ARE FREE FROM DEFECTS IN WORKMANSHIP AND MATERIALS.
Dapper LLC will repair or replace its Dapper Lighting branded products which fail to give satisfactory performance due to defective workmanship or materials, based upon the terms and conditions of the following described warranty plans attributed to that specific product. Most products carry a FIVE-YEAR warranty. During this warranty period, Dapper LLC will repair or replace at our option any part or unit which proves to be defective in material or workmanship.This warranty does NOT cover damage to equipment arising from alteration, abuse, misuse, damage, installation error, and does not cover any repairs or replacement made by anyone other than Dapper LLC. The foregoing obligation is Dapper LLCs' sole liability under this or any implied warranty and under no circumstances shall we be liable for any incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. If you have any questions regarding warranty service, please contact Dapper LLC.
Road Hazard: Products subject to road hazards such as broken, cracked, chipped, or scratched glass are not covered under warranty. Please contact a representative if you have any questions.
HID Ballast Warranty: HID Ballasts are voltage sensitive and can be finnicky. Before calling in, please make sure all ballasts are receiving full voltage. Check all relays and ensure all connectors are firmly in place. Narrow down the problem by switching parts around to see if the problem follows the part. If you need help after following the steps, give us a call and we'll try our best to diagnose the problem with you. The last resort is sending in the ballast for testing and replacement. We bench test every ballast we receive by inputting power to the ballast and leaving the HID bulb on for 30 minutes. If the ballast fails, we will send you a replacement. If the ballast passes, we will return the ballast at your cost. If you need a replacement ballast while we test the ballast, a $40 deposit (refunded upon return) will be needed to send one out.
Returns and Exchanges: You can return or exchange your order at any point within 30 days of purchase provided the items are still in new condition. If you need to exchange or return an item, please fill out a form below. If it has been more than 30 days, please contact us. All returns or refunds are subject to a 5% payment processing fee. Merchant payment fees are no longer refundable. When a customer returns a product or cancels an order, we are not refunded the fees for the entire transaction. If you repurchase within 12 months, we can discount those fees back to you at your request.
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