All Dapper Lighting products carry a 5 year warranty against defects in materials and workmanship. If you need help with a product, a return, or an exchange, our team will guide you through the next step.
Request a Return
Sign in to your Dapper Lighting account, open your order, and submit a return request for the items you want to return. Wait for approval and shipping instructions before sending anything back.
If you cannot find your order or need help with a return, contact our team.
Request Warranty Service or an Exchange
For warranty service or an exchange, contact our team directly or call (833) 327-7371. Include your order number, a description of the issue, and clear photos when relevant. Wait for our approval and shipping instructions before sending anything back.
Warranty Coverage and Service
Depending on the issue, we may repair your product, replace a component, rebuild the assembly, or replace the product. A warranty claim does not automatically mean a new replacement product.
We normally ask you to return the complete affected product so we can inspect it, make repairs, reseal it when needed, and test it before sending it back. Parts that are still working may be reused.
Warranty Shipping
For approved warranty claims made within 120 days of delivery, we provide a prepaid label to ship the affected product to us.
After 120 days, you are responsible for shipping the product to Dapper Lighting for inspection and service. Your warranty coverage stays the same.
Opening or Repairing Your Light
Contact us before opening or repairing your light. Our team will explain your service options and provide instructions for any repair we authorize.
Reassembling the light yourself removes future sealing and moisture coverage for that assembly. It does not automatically cancel other warranty coverage. Return the complete assembly to Dapper Lighting for service if you want to preserve sealing and moisture coverage.
What Is Not Covered
The warranty does not cover damage caused by incorrect installation or wiring, misuse, abuse, neglect, accidents, impact, or road hazards. Damage during installation or removal is also excluded.
Broken, cracked, chipped, or scratched lenses or glass are not covered. Damage caused by unauthorized alterations or modifications is excluded; the mounting tab adjustment described below is permitted. Repairs performed outside Dapper Lighting are not covered unless specifically authorized by us.
Dapper Lighting is not responsible for incidental or consequential damages where such exclusions are permitted by law. Some state laws may provide additional rights.
Returns and Exchanges
Request a return or exchange within 30 days of delivery. Products must be in new, resalable condition.
You pay shipping to us for standard returns and exchanges. Approved warranty claims follow the warranty shipping terms above.
Requests outside the 30 day return window are reviewed individually and considered only under special circumstances. Contact us to discuss your situation.
Restocking Fee
A 15% restocking fee applies to approved returns for a change of mind. It is calculated from the amount you paid for the returned products. For example, the restocking fee on a $200 merchandise return is $30.
The restocking fee does not apply to approved warranty service. If your order arrives damaged, defective, or incorrect, contact us so we can resolve the issue.
If you make another purchase within 12 months, contact us to request a discount equal to the restocking fee.
Mounting Tab Adjustment
Some headlights have extra material on the mounting tabs so you can fine tune the fit to your headlight bucket. You can always remove material, but you cannot add it back. Remove a little at a time for a secure fit.
Trimming the mounting tabs for fit does not void your warranty. Once the tabs have been trimmed, the lights are no longer eligible for a return or exchange for a change of mind.
Order Changes and Cancellations
Contact us promptly with your order number to request a change or cancellation. We will check whether your order has been built or shipped and explain your options.
Cancellation Before Shipping
If you cancel an order before it ships, a 5% payment processing fee applies. Payment processing fees are not refunded to us. We will credit this fee toward your next purchase.
Preparing an Approved Return
Follow the shipping instructions provided by our team. Complete the return form clearly and include it inside your package so we can match it to your request.
Need a hand? Contact our team or call (833) 327-7371.